Organizational Capacity Resources

The RRHO resource library brings together organizational capacity building resources—click on each tab to explore Governance, Leadership & Management; AdministrationHuman Resources & Financial Management; and Strategic Information (monitoring & evaluation, quality management, information systems, and knowledge management). To view the full resource library including organizational, facility, and guidance resources, click here.

Procédures d'Opération Normalisées

Procédures d'Opération Normalisées

JSI Research & Training Institute, Inc., 2019

Cette vidéo RRHO décrit les principes de base des procédures d'opération normalisées ou PON. Cette vidéo peut aider le personnel de l'organisation à comprendre l'importance des PONs pour améliorer la productivité et la qualité du lieu de travail, gagner du temps et réduire les erreurs, réduire les besoins en formation, permettre la délégation des tâches et responsabiliser les employés.



Standard Operating Procedures (SOPs)

JSI Research & Training Institute, Inc., 2019

This RRHO video describes the basic principles of standard operating procedures (SOP). This video can support organization staff to understand the importance of SOPs to improve workplace productivity and quality, save time and reduce errors, reduce training needs, enable the delegation of work duties, and empower employees.

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Creating and Using Elevator Speeches

JSI Research & Training Institute, Inc., 2019

This RRHO video describes creating and using elevator speeches effectively to create awareness of an organization and support both communication and resource mobilization objectives. This video can be used to supplement training sessions to ensure all organization staff are prepared to deliver concise and compelling information to government officials, potential donors, clients, or members.

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How to Develop a Mission Statement

Health Communication Capacity Collaborative (HC3), 2018

An organization’s mission statement describes clearly and concisely why the organization exists – its purpose. The mission statement defines what is important to the organization and guides the organization’s decisions and activities. This guide provides direction for developing a mission statement for any type of organization and uses an imaginary health communication network to illustrate the steps.

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MIT OpenCourseWare

Massachusetts Institute of Technology (MIT), 2018

MIT OpenCourseWare is a web-based publication of virtually all Massachusetts Institute of Technology (MIT) course content. OCW is open and available to the world. Search for courses by topic including Business (accounting, finance, leadership, management), Health and Medicine, Social Science, and Teaching and Education.

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Training: Resource Mobilization

JSI Research & Training Institute, Inc., 2018

Resource mobilization is a process through which the resources that are essential for the development, implementation and continuation of work for achieving the organization's mission are identified, pursued, and managed. It is a process organizations use to acquire and put to use those things they need to implement activities and pursue their mission.This presentation, developed by JSI under the RRHO project, can be reviewed and adapted for any organization looking to develop or strengthen their resource mobilization strategy. It reviews:

  • Introduction to Resource Mobilization
  • Objectives and Resource Gaps
  • Understanding the Funding Landscape
  • Roles and Responsibilities
  • Resource Mobilization Strategy Development
  • Resource Mobilization Plans, Feasibility Check, and Next Steps
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Global Health Delivery

Brigham and Women’s Hospital & Harvard University, 2018

The Global Health Delivery Project is a joint initiative of Brigham and Women’s Hospital and Harvard University to create a global network of professionals dedicated to improving the delivery of value-based health care. It includes teaching cases, brief cases, and concept notes that examine programmatic, organizational, and policy-related decisions global health leaders face across various disease conditions and health care delivery systems in resource-limited settings.

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Training: External Communications Strategy Development

JSI Research & Training Institute, Inc., 2018

A communication strategy is a business tool. Organizations use communications strategies to help achieve their business/strategic goals--communications objectives contribute to the achievement of the overall objectives of  an organization. This presentation, developed by JSI under the RRHO project, can be reviewed and adapted for any organization looking to develop or strengthen their external communications strategy. It reviews:

  • What is a Communications Strategy
  • Defining & Prioritizing Target Audiences
  • Communicating an Organization’s Value
  • Developing Key Messages
  • Identifying Communications Tools
  • Next Steps & Key Takeaways logo

U.S. Department of Health & Human Services (HHS), 2018 provides a centralized location for grant seekers to find and apply for federal funding opportunities. Today, the system houses information on over 1,000 grant programs and vets grant applications for federal grant-making agencies.

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Foundation Center

Foundation Center, 2018

Foundation Center maintains the most comprehensive database on U.S. and, increasingly, global grantmakers and their grants — a robust, accessible knowledge bank for the sector. It includes a thorough database, comprising more than 140,000 grantmakers, that is updated weekly.

Training opportunities build capacity in three core competencies: Fundraising, Organizational Sustainability, and Leadership & Management. Courses are offered in-person and online.

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RRHO Best Practices Guidance: Governance, Leadership & Strategic Management

JSI Research & Training Institute, Inc., 2018

This briefer was developed by the Resilient & Responsive Health Organizations (RRHO) project to provide guidance to organizations on best practices in governance (board composition & oversight and mission), leadership (organizational structure, decision-making, internal communication, succession planning, and resilience & sustainability), and strategic management (strategic planning, operational planning, resource mobilization, and external communication strategy).

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Global Health eLearning Center

Knowledge for Health (K4Health) Project, 2018

The Global Health eLearning Center offers courses aimed at increasing knowledge in a variety of global health technical areas. Courses are also organized into Certificate Programs to help you focus your learning with a more comprehensive study of key topics of global health. You can earn a certificate in a variety of global health areas by successfully completing all courses within a program area.

Certificates include: Child Survival, Family Planning Methods, Governance and Health, HIV, Infectious Diseases, Maternal Health, Monitoring and Evaluation (M&E), Neonatal Health, and Organizational Change and Knowledge Management. 

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Building Institutional Capacity for Stronger Health Systems

Health Finance and Governance (HFG) Project, 2018

Without strong national institutions, health systems strengthening is likely to fail. While institutional capacity development is integral to strengthening health systems and transitioning to self-reliance, it can be difficult to deliver effectively. The experience of the Health Finance and Governance (HFG) project suggests that the key to success is focused, intentional, and tailored institutional capacity-development strategies that align institutional ambitions with the resources and time available, and with the demands of the client organization.

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Health Systems Global

Health Systems Global, 2017

Health Systems Global (HSG) convenes researchers, policy-makers, and implementers from around the world to develop the field of health systems research and unleash their collective capacity to create, share, and apply knowledge to strengthen health systems. 

HSG is the first international membership organization fully dedicated to promoting health systems research and knowledge translation.

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Organizational Capacity Assessment Tool: Participant’s Copy — For RRHO-supported Impact Partners

JSI Research & Training Institute, Inc., 2017

The purpose of the OCA tool is to assist institutions in assessing the critical elements for effective organizational management, and identifying those areas that need strengthening or further development. As a facilitated self-assessment tool it is designed to enable institutions to identify gaps, articulate capacity needs, and develop an improvement plan. It provides the leadership and staff with objective criteria against which to measure their own performance.

This version of the OCA tool assesses organizational capacity in three main domains, each with several sub-domains: (1) Governance, Leadership, and Strategic Management; (2) Administration, Human Resources, and Financial Management; and (3) Strategic Information.

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Communication and Coaching Skills Program

Leadership, Governance & Management Project, 2016

This program prepares managers to develop skills that will help them challenge the members of their team, recognize achievements, give honest feedback, listen with attention, and encourage the development of talent so that each person can grow as a professional and be a valued member of the team. This program can help managers develop the skills to improve their communication, teamwork, and coaching conversations with colleagues, supervisees, or clients, thus improving their overall effectiveness.

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Global Strategy on Human Resources for Health: Workforce 2030

World Health Organization, 2016

The Global Strategy on Human Resources for Health: Workforce 2030 is primarily aimed at planners and policy-makers of WHO Member States, but its contents are of value to all relevant stakeholders in the health workforce area, including public and private sector employers, professional associations, education and training institutions, labour unions, bilateral and multilateral development partners, international organizations, and civil society.

Ressources humaines pour la santé, projet de stratégie mondiale à l'horizon 2030

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Resource Mobilization Implementation Kit

Health Communication Capacity Collaborative (HC3), 2015

The Resource Mobilization Implementation Kit (I-Kit) takes you through each step of the resource mobilization process, from the fundamental elements of a strategic plan, as the source of new business opportunities, to the detailed phases of drafting a proposal for a donor, writing a business plan and preparing some smaller business development documents, such as a business opportunity brief.

While the primary audience for this HC3 Project I-Kit is social behavior change communication (SBCC) practitioners and organizations with a strong focus on SBCC, the implementation kit includes definitions, templates, and resources that may be reviewed and adapted. 

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Everyday Leadership: Tools for Teaching Leadership & Management

International Training & Education Center for Health (I-TECH), 2013

Developed by the International Training and Education Center for Health (I-TECH), the Everyday Leadership website is an online repository of materials developed as part of I-TECH's Everyday Leadership Project and includes more than 130 curricular materials, 370 short video teaching clips, 21 longer video profiles in leadership, and 21 case studies developed by I-TECH to strengthen global health leadership and management practices. Training topics include:

  • Leadership
  • Management
  • Supervision
  • Communication
  • Policy & Advocacy
  • Organizational Development
  • Financial Management
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Resource Mobilization in Civil Society Organizations

AIDSTAR-Two, 2012

Country ownership, organizational sustainability and graduation from donor support are worthy goals of any civil society organization (CSO). Each of these goals are centered around an organization’s ability to mobilize resources to serve its clients sustainably while remaining mission driven in the face of market and donor shifts. Resource mobilization and sound financial management are essential in any CSO. CSOs in many countries list strengthening their resource mobilization capacity as one of their top organizational priorities, along with financial management, planning systems, governance, human resources and monitoring and evaluation. This technical note describes resource mobilization which includes all activities undertaken by an organization to secure new and additional financial, human and material resources to advance its mission. 

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Video: Your Board and Fundraising

Foundation Center, 2011

Learn how to engage your board in fundraising. This class helps you think through the process of getting your board involved with fundraising. What we will cover:

  • The role of your board
  • Why board members may be reluctant to fundraise and how to overcome these concerns
  • Ways the board can participate in fundraising activities
  • Tips for strengthening your fundraising board
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